Don Fletcher – Manager – Service Department – New Way Motorsports

The way I work has totally changed; the efficiency of both me and my team has increased. After just 3 months of working with Kent Boehm two of the initiatives I have implemented are already starting to significantly pay off. I started doing a daily team meeting and my team and I created a scoreboard which tracks our daily, weekly and monthly productivity and efficiency. These two things combined have created an environment with a sense of competition, where my staff compete to be # 1 on the board each day. It has be so effective that in month three we produced 25% more work, if that wasn’t enough we accomplished those numbers with a 60% reduction in staff.